Operations
Your trusted partner in optimizing operations for startups and small businesses with the goal of maximum efficiency. I specialize in streamlining day-to-day processes, enhancing the customer journey, and leveraging technology to drive efficiency and cost-effective improvements. Expand upon the standard RevOps concept with a more comprehensive view blending sales, customer success, marketing, product, data and technology departments.
Approach
If you’ve been reading along, you’re already aware of my insistence on the importance of finding efficiencies. With technology exploding at an unprecedented pace, there’s a never-ending supply of opportunities to improve that efficiency within your day to day operations. Taking advantage of these opportunities is what allows businesses to find sustainable success over long periods of time.
I begin by evaluating your current processes from customer acquisition to post-sale support. I identify pain points and bottlenecks both internally for your team and externally throughout the customer journey. From there I take an iterative approach, outlining a path and taking a step by step approach in implementing solutions that streamline operations specifically with the goal of driving growth.
My approach is proactive and results-driven. I work closely with your team to develop customized solutions that address your unique challenges and align with your business goals. Whether it’s implementing a new CRM system, optimizing your onboarding journey, or automating marketing campaigns, I’ll help you take your operations to the next level.
Services
Process Optimization
I evaluate and improve your day-to-day processes. Identify inefficiencies and implement solutions that streamline your operations. Improve your team’s productivity by leveraging technology and AI where appropriate.
Systems Setup & Integration
Build a clean, coherent, and scalable tech stack to enhance your operations. Implement new software systems while simultaneously integrating existing tools and platforms for seamless workflow management across all your teams.
Automation Solutions
Eliminate the need for unnecessary manual tasks with automated solutions the drastically improve your efficiency and reduce human error. Reallocate valuable resources away from monotonous tasks to focus on higher-value activities.
Customer Journey Mapping
I map out the entire customer journey, from initial contact to post-sale support. This exercise is a great starting point for decreasing the time your prospects spend in the pipeline and enhancing the overall customer experience.
Cost-Effective Improvements
Changes that always keep budgets in mind. I’ll design robust and scalable systems for any stage of growth without breaking the bank. Generate significant output with minimal ongoing costs, making your growth that much more impactful.
Training and Support
Set yourself up for long term success with comprehensive training and support services. Equip your team with the knowledge and skills needed to effectively manage and optimize your operations on an ongoing basis.
You’ll have a dedicated partner committed to helping you streamline your systems and day-to-day processes. Let’s optimize your business for success with our operations solutions that drive sustainable growth. Questions on cost? Explore pricing options or schedule an introductory conversation below.
